Customer care
Returns
We hope that you are delighted with your Yoko London jewellery. If, for any reason, you decide not to keep your online purchase, we are happy to offer you free returns or exchanges if the item is unworn and the item tag remains in tact. Returns or exchanges must be requested within 14 days of delivery.
Prior to sending back any item(s) please email: customerservice@yokolondon.com quoting your original order number, to let us know that you wish to return your order.
Our team will provide you with a prepaid insured shipping label to return the item to us.
Refunds will be issued to the original form of tender and processed within 14 days of return. Merchandise will be available for refund or exchange providing it is returned in the same condition as when purchased and if accompanied by the original sales receipt. Delivery costs will not be refunded. Please note that our free returns service is limited to one parcel per order. If you wish to return multiple items from your order, please do so in one shipment.
In the case of faulty items, goods that are delivered in a damaged condition will be accepted as returns. In line with the Consumer Rights Act, you have 30 days to return faulty or damaged goods and a refund or replacement will be offered, subject to availability. All items returned as damaged will be inspected and any items deemed to be subject to fair wear and tear will not be accepted as faulty.
Fair use policy:
If we notice an unusual pattern of returns activity, e.g. every order that a customer places with us is eventually returned, then we reserve the right to cancel any future orders from the account and any associated accounts. If this happens to you and you think we’ve made a mistake, please get in touch with our Customer Service team who will be able to look into this for you.
If you have any additional questions, please contact Customer Service either by e-mail: customerservice@yokolondon.com or telephone: +44 20 7025 0777. A consultant will be on hand to assist you Monday to Thursday: 9:00am – 6:00pm, Friday: 9:00am – 4:30pm, weekends and public holidays: closed.
