You have no items in your shopping cart.
Search
Filters

The Yoko London Promise

 

When you purchase a piece of Yoko London jewellery, you will receive unparalleled service for a lifetime. Explore the range of services that you will receive with every purchase.

 

Yoko London Certificate of Authenticity:

A Yoko London certificate is issued with every purchase to certify the authenticity of your jewellery. This document discloses vital information about your jewellery, from the type of pearl, to the quality of diamonds used in the piece.

 

 Yoko London Certificate of Authenticity

Lifetime Jewellery Servicing:

 To ensure your Yoko London jewellery retains its beauty and elegance for many generations to come, we offer a lifetime of jewellery servicing on any Yoko London purchase. This service means that one of our professionals will assess and clean your jewellery and advise you of any measures that should be taken in order to maintain your pearl treasures. For any work that is not covered by our 12-month manufacturing warrantee, a free estimate will be provided to you.

To arrange a jewellery service, please contact our customer service team: customerservice@yokolondon.com

 

Luxury Packaging:

Yoko London jewellery is always presented in luxurious packaging with an elegant gift bag, ensuring that any piece given as a gift will delight from the moment it is offered to its recipient.

 

Yoko London Luxury Packaging and Free Global Shipping

 

Repairs:

Every Yoko London piece is crafted to the highest standard and covered by a 12-month manufacturing guarantee (read the full terms of this guarantee here). Should you need a piece of Yoko London jewellery repaired you may bring your item to our Flagship store or ship it to our London atelier. If the repair is not covered by our manufacturing guarantee, then we will provide you with a free estimate. To arrange a repair, please contact our customer service team: customerservice@yokolondon.com

 

Restringing:

We would be delighted to restring any strung Yoko London jewellery which is outside of its 12-month manufacturing warrantee for a charge of £30. To arrange this, please contact our customer service team: customerservice@yokolondon.com

 

Free Global Shipping:

We offer free global shipping with every Yoko London purchase to all deliverable locations. Your item is fully insured whist in transit. Please note that deliveries outside of the UK and the US may be subject to local customs charges and import duties. Read our full Shipping and Delivery terms and conditions here.

 

Refunds and Exchanges:

For your complete peace of mind, we offer a full refund or exchange for any online order returned to us within 14 days of purchase. Read our full Returns & Exchanges policy here.

Close