THE YOKO LONDON PROMISE

When you purchase a piece of Yoko London jewellery, you will receive unparalleled service for a lifetime. Explore the range of services that you will receive with every purchase.


Yoko London Certificate of Authenticity:
A Yoko London certificate is issued with every purchase to certify the authenticity of your jewellery. This document discloses vital information about your jewellery, from the type of pearl, to the quality of diamonds used in the piece.

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Lifetime Jewellery Servicing:

To ensure your Yoko London jewellery retains its beauty and elegance for many generations to come, we offer a lifetime of jewellery servicing on any Yoko London purchase. This service means that one of our professionals will assess and clean your jewellery and advise you of any measures that should be taken in order to maintain your pearl treasures. For any work that is not covered by our 12-month manufacturing warrantee, a free estimate will be provided to you.

To arrange a jewellery service, please contact our customer service team: [email protected]

Luxury Packaging:
Yoko London jewellery is always presented in luxurious packaging with an elegant gift bag, ensuring that any piece given as a gift will delight from the moment it is offered to its recipient.

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Restringing:
We would be delighted to restring any strung Yoko London jewellery which is outside of its 12-month manufacturing warrantee for a charge of £30. To arrange this, please contact our customer service team: [email protected]

Global Shipping:
We offer free delivery across the UK on all orders, and free international delivery on all orders over £500. International delivery costs for orders under £500 will be calculated based on your location at checkout. Read our full Shipping and Delivery terms and conditions here.

Refunds and Exchanges:
For your complete peace of mind, we offer a full refund or exchange for any online order returned to us within 14 days of purchase. Read our full Returns & Exchanges policy here.