SHIPPING & RETURNS

Shipping

We offer free delivery across the UK on all orders, and free international delivery on all orders over £500. International delivery costs for orders under £500 will be calculated based on your location at checkout.

For deliveries to the UK, USA, Canada and Europe (excluding France, Monaco, Italy, Hungary & Portugal) local customs and import charges will be paid for by Yoko London. For deliveries to countries outside of these locations you will be liable to pay any customs and import charges and will be contacted by the courier prior to delivery to advise on the payment amount due.

We aim to dispatch all orders within 1-2 working days unless otherwise stated and you will be contacted by our customer service team should there be any delay.

Please note that pre-orders will be dispatched as soon as they are available – the time period displayed should give you an indication of when this will be. You will receive a notification once your order has been dispatched.

Shipping to France, Monaco, Italy, Hungary & Portugal:

Fine jewellery is seen as a restricted commodity in these countries, and therefore you (the customer) must arrange your own customs clearance. We advise that you hire a customs broker prior to the dispatch of your items, to ensure you do not experience delays to your order in transit. Please contact your local customs office for further advice.

Please note that the contact details entered at checkout may be shared with our delivery partners to provide you with updates about your order. You will receive a tracking number for your item once it has been dispatched. If you have specific delivery instructions or preferred delivery dates please do not hesitate to contact us. We cannot be held responsible for any delays that may occur during the shipping process, for example, goods being held at customs.

Please note that all of our deliveries must be signed for and photographic proof of identification may be required. In the event that you are unavailable to accept delivery you will be contacted with instructions for organising re-delivery or collection of your items.

During national holidays delivery times may be slightly longer than usual. Our customer service team will be in touch should there be any delays to your order and are on hand to assist with any enquiries regarding the delivery process.

If you have any questions about our delivery services, please do not hesitate to contact our customer service team, either by email: [email protected] or telephone: +44 20 7025 0777 (Monday to Thursday 9:o0am – 6:00pm, Friday 9:00am – 4:30pm; closed on public holidays).

Returns

We hope that you are delighted with your Yoko London jewellery. If, for any reason, you decide not to keep your online purchase, we are happy to offer you a refund or exchange if the item is unworn and the item tag remains in tact. Returns or exchanges must be requested within 14 days of delivery.

Yoko London offer free returns from the UK on all orders and free returns from the US, Canada and Europe on orders over £500. Returns from other countries, or orders under £500, may be subject to shipping and insurance costs. Please contact our customer service team using the details below who will be able to advise you.

Prior to sending back any item(s) please email: [email protected] quoting your original order number, to let us know that you wish to return your order. We will then send you a return form by e-mail.

Returns must be sent to our London Head Office at the following address:

Yoko London
Suite 25, 6/F, 63-66 Hatton Garden,
London,
EC1N 8LE
United Kingdom

Refunds will be issued to the original form of tender and processed within 14 days of return. Merchandise will be available for refund or exchange providing it is returned in the same condition as when purchased and if accompanied by the original sales receipt. Delivery costs will not be refunded. Please note that our free returns service is limited to one parcel per order. If you wish to return multiple items from your order, please do so in one shipment. 

In the case of faulty items, goods that are delivered in a damaged condition will be accepted as returns. In line with the Consumer Rights Act, you have 30 days to return faulty or damaged goods and a refund or replacement will be offered, subject to availability. All items returned as damaged will be inspected and any items deemed to be subject to fair wear and tear will not be accepted as faulty.

Fair use policy:

If we notice an unusual pattern of returns activity, e.g. every order that a customer places with us is eventually returned, then we reserve the right to cancel any future orders from the account and any associated accounts. If this happens to you and you think we’ve made a mistake, please get in touch with our Customer Service team who will be able to look into this for you.

If you have any additional questions, please contact Customer Service on +44 20 7025 0777. A consultant will be on hand to assist you Monday to Thursday: 9:00am – 6:00pm, Friday: 9:00am – 4:30pm, weekends and public holidays: closed.