Returns must be sent to our London Head Office at the following address:
26 St Cross Street
If you are not completely satisfied with your item, we will be happy to offer you a refund or exchange on pieces returned to us within 7 days from date of purchase.
Refunds will be issued to the original form of tender and processed within 14 days of return. Merchandise will be available for refund or exchange (excluding any shipping charges) providing it is returned in the same saleable condition as when purchased, within 7 days of the date of purchase and if accompanied by the original sales receipt.
Prior to sending back any item(s) please email: firstname.lastname@example.org to let us know that you wish to return. We will then send you a Returned Merchandise Authorization (RMA) number and a Return Form by e-mail.
Return shipments should be tracked and covered with adequate insurance for the cost of pieces. Yoko London does not cover the cost of return shipments. Yoko London accepts no responsibility for items that are lost, stolen or damaged in transit. Please ensure that all original packaging and documentation is included with any returns.
In the case of faulty items, goods that are delivered in a damaged condition will be accepted as returns subject to the above conditions. In the case of a manufacturing fault, returns will be accepted within a period of 6 months after delivery. All items returned as damaged will be inspected and any items deemed to be subject to fair wear and tear will not be accepted as faulty. We are only able to exchange faulty items for the same item subject to availability.
If you have any additional questions, please contact Customer Service on +44 20 7025 0700. A consultant will be on hand to assist you Monday to Thursday: 9:00am – 6:00pm, Friday: 9:00am - 4:30pm, weekends and public holidays: closed.